Frequently Asked Questions

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FAQs

 

If I’m under the age of 18, can I attend my appointment alone?

Unfortunately our policy is that you must be accompanied by a parent or guardian. If your parent or guardian are unable to attend your appointment, you may have a letter from your parent/guardian authorizing another adult to accompany you.

 

What do I need to bring to my visit?

Please make sure you bring your a) insurance cards, b) photo ID, c) X-rays & other diagnostic tests related to your condition, d) and a list of medications you’re currently taking to your APEX Orthopedics appointment.

 

Can I choose which APEX Orthopedics location I want to visit?

Most of our providers do see patients in both of our locations. Please give us a call and we can let you know when your provider is in our Overland Park or Belton Location.

 

Why do I have a co-pay each visit?

While we are generally happy to answer questions about billing, the amount of your co-pay is set by your insurance carrier. Please feel free to reach out if you have any questions about co-pays or insurance and we can help point you in the right direction.

 

When is my co-pay due?

All co-pays are due at the time service is rendered. If you are unable to pay your co-pay, be sure to contact your insurance carrier for more information about what steps you can take. You can also view our Payments & Insurance information online.

 

What forms of payment do you accept?

APEX Orthopedics accepts a variety of payment methods for our patients’ convenience. This includes cash, check, credit/debit Visa, MasterCard, Discover, and American Express.

 

Who do I contact for billing inquiries?

Our Billing Department will be happy to help with anything you need. You can reach them by calling (913) 642-0200.

 

What if I don’t have insurance?

Please contact our Billing Department for self-pay pricing inquiries at (913) 642-0200.

 

Do you accept third-party liability?

Yes. See our Payments & Insurance page for additional information.